Refund policy

Returns & Refund Policy

At Veylaris, we are committed to delivering exceptional wellness technology and minimalist accessories. Please read our return and refund guidelines carefully to ensure a seamless experience.

1. Return Window

• You have 7 days from the date tracking confirms your order was delivered to request a return, exchange, or report an issue. Requests submitted after this 7-day window cannot be accepted.

2. Change of Mind & General Returns

• Items returned due to a change of mind must be completely unused, unworn, in their original packaging, and in pristine, resellable condition.

• Return Shipping Costs: Customers are fully responsible for all return shipping fees to our designated fulfillment center. Original shipping costs are non-refundable.

3. Damaged, Defective, or Incorrect Items

• If your package arrives damaged, defective, or contains an incorrect item, you must notify our support team within 48 hours of delivery.

• Clear photographic or video evidence of the defect or damage must be provided. Once verified through our fulfillment network, we will coordinate a direct replacement or refund. In most defect cases, you will not be required to mail the item back internationally.

4. Mandatory Return Authorization

• Never mail items back without prior authorization or to your personal address. You must contact us at support@veylaris.com first to receive official return instructions and the correct warehouse address. Unauthorized returns will be rejected and ineligible for refunds.

5. Refund Processing

• Once a returned physical item is received and passes inspection at our fulfillment facility, your refund will be processed and automatically applied to your original payment method within 5 to 7 business days.